Terms and Conditions for Man With Van Feltham Services

These Terms and Conditions set out the basis on which Man With Van Feltham provides removal, transportation, courier-style moving, and related handling services for domestic and business customers. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service, as they explain the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the legal framework that applies to your contract.

In these terms, “we,” “us,” and “our” refer to the service provider operating under the name Man With Van Feltham. “You” and “your” refer to the customer, sender, recipient, or any person acting on their behalf. These conditions apply to all transport and moving arrangements unless we agree in writing to vary them. Any variation will only be valid if confirmed by an authorised representative of our business.

We aim to provide a reliable and professional man with van service, but all bookings are accepted subject to availability, access conditions, item suitability, and lawful transport requirements. We reserve the right to refuse any instruction that would require us to act unlawfully, endanger staff or property, or transport prohibited items. No statement made by our team shall amend these terms unless expressly confirmed in writing.

1. Booking Process

A booking may be requested by telephone, email, messaging platform, or any other channel we make available. A booking is only confirmed once we have received sufficient details, checked availability, and issued a confirmation. The information you provide must be accurate and complete, including collection and delivery addresses, item descriptions, access restrictions, dates, and any special handling requirements. If the job changes after confirmation, we may revise the quotation, timing, or service level accordingly.

When requesting a quote for van and man hire, you must disclose all relevant information about the goods to be moved. This includes the number, size, and weight of items, whether dismantling is required, whether there are stairs, lifts, narrow entrances, parking restrictions, or time limitations, and whether any items are fragile, valuable, or unusually heavy. Quotes are based on the information given at the time of booking. If the actual job differs significantly, additional charges may apply.

We may ask for photographs or further details before confirming a moving service. This is to ensure that the vehicle, crew size, and timing are suitable. If a larger van, additional porter, or specialist handling is needed, we will advise you before the booking proceeds. Any estimated arrival time is approximate and may vary due to traffic, weather, delays at previous jobs, or circumstances outside our control.

2. Payments and Charges

Unless we agree otherwise in writing, payment is due on completion of the service and before goods are released, unloaded, or left at the destination. We may also require a deposit or advance payment for certain bookings, particularly where substantial time is reserved, specialist equipment is arranged, or the service is booked at short notice. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability and any limits we notify you of in advance.

All quotations are given in pounds sterling and may be based on a fixed price, hourly rate, minimum charge, or a combination of these. Where a quote is time-based, the charge may include loading, unloading, waiting time, route delays caused by access issues, and any additional labour requested on the day. If the job requires extra journeys, additional stops, or extended waiting, we may charge for the extra time and resources used.

Prices may be adjusted if you request services not originally included, such as carrying items to upper floors without lift access, disassembling furniture, wrapping goods, long-carry distances from the vehicle to the property, or disposal of unwanted items. Any parking, congestion, tolls, or other reasonable third-party charges arising during the job may also be passed on to you where applicable. We will use reasonable efforts to explain such charges before or during the booking.

Late payment may result in suspension of future services and recovery action. If an invoice is unpaid by the due date, we may charge interest and reasonable recovery costs to the extent permitted by law. Title to any goods we supply, if applicable, will remain with us until full payment is received. You must not make deductions or set-offs unless we agree in writing or a court orders otherwise.

3. Cancellations, Delays, and Changes

You may cancel or reschedule a booking by giving reasonable notice. If you cancel well in advance, we may offer a full or partial refund depending on the work already reserved, preparatory costs, and any third-party charges incurred on your behalf. If cancellation occurs close to the scheduled time, we may retain all or part of the deposit or apply a cancellation fee to cover lost availability and planning costs.

If you are not present at the agreed time or access is not available, we may treat the booking as cancelled by you and charge the full or partial fee, depending on the circumstances. This includes where keys are unavailable, the address is incorrect, parking prevents safe loading, lifts are out of service, or the goods are not ready for collection. We are not liable for missed appointments caused by inaccurate instructions or failure to prepare the premises.

If we need to postpone or cancel due to vehicle breakdown, staff illness, unsafe conditions, severe weather, or events beyond our control, we will notify you as soon as reasonably possible and offer a rearranged slot where practical. We are not responsible for indirect losses caused by such delays, including missed deadlines, lost earnings, or inconvenience, unless required by law. Any agreed change to the booking should be confirmed in writing or by message.

4. Your Responsibilities

You must ensure that the items to be moved are properly packed, labelled, and ready unless packing has been expressly included in the service. Fragile goods should be protected using suitable materials. You are responsible for informing us of any item that requires special handling because of weight, fragility, value, or hazard. We may refuse to carry items that are unsuitable for a standard Man With Van Feltham service or that pose a risk to health, safety, or equipment.

You must obtain any permissions required for parking, building access, loading bays, storage facilities, or restricted roads. If permits, passes, keys, codes, or escorts are needed, they must be arranged before the booking begins. You are also responsible for ensuring that goods handed to us are lawful to transport and not stolen, counterfeit, or otherwise prohibited. We may request proof of ownership or authority to move certain items.

You must disclose any item that contains hazardous material, including gas cylinders, fuels, asbestos, chemicals, paint, solvents, fire extinguishers, medical waste, batteries, or other regulated substances. We will not knowingly transport dangerous goods unless such carriage is expressly permitted and agreed in advance. Failure to disclose hazardous or restricted items may result in immediate refusal of service, additional charges, or termination of the booking without liability on our part.

5. Liability and Limitations

We will exercise reasonable care and skill in performing the moving or transport service. However, our liability is limited to losses that are a foreseeable result of our breach or negligence. We are not responsible for pre-existing damage, items inadequately packed by you, or damage caused by inherent weakness, faulty assembly, or wear and tear. Where you ask us to handle fragile goods without appropriate packaging, you accept the associated risk unless we expressly agree otherwise in writing.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, emotional distress, or missed deadlines arising from a delay, cancellation, or failure to complete the job on the scheduled date. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

If an item is lost or damaged while in our care and we are at fault, our liability will generally be limited to the lesser of the repair cost, replacement value, or an amount we consider fair having regard to the item’s age, condition, and declared value, subject always to any mandatory legal rights you may have. You must notify us of any claim as soon as possible and provide evidence of the loss or damage.

6. Waste Regulations and Disposal

Where our service includes removal of unwanted items, waste, or cleared materials, the parties must comply with applicable UK waste law, including rules governing the transfer, storage, carriage, and disposal of controlled waste. We may only remove waste that is lawful to collect and dispose of through appropriate channels. You must not ask us to dispose of hazardous substances, clinical waste, or any regulated material unless we have clearly agreed a lawful specialist arrangement in advance.

Before we remove any waste, you must accurately describe what is to be taken away and confirm whether it includes electrical items, mattresses, upholstered furniture, white goods, batteries, liquids, or other restricted categories. We may refuse any item that cannot be lawfully handled under the proposed arrangement. If waste is later found to be misdescribed, contaminated, or mixed with prohibited materials, we may return it to you, impose additional charges, or end the job.

Where we transport waste on your behalf, you agree to provide all information reasonably required for compliance, including the source of the waste and the nature of the materials. You acknowledge that we may keep records required by law, including transfer details, photographs, or disposal evidence. You must not leave items behind that are not part of the agreed job, and you remain responsible for ensuring that any waste removed is genuinely intended for lawful disposal or recycling.

7. Insurance, Access, and Force Majeure

We may carry insurance appropriate to the nature of the services provided, but this does not replace your own responsibility to arrange suitable insurance for high-value goods where necessary. Any insurance coverage, if offered, may be subject to declared values, exclusions, and claims procedures. If you require enhanced cover for valuable items, you should raise this before the booking is confirmed so that appropriate arrangements can be considered.

You are responsible for ensuring safe access to the premises, correct dimensions for doorways, corridors, lifts, staircases, and vehicle parking, and for warning us of any hidden hazards. We may suspend or stop work if conditions become unsafe, including poor lighting, aggressive behaviour, structural danger, or obstruction. Time spent waiting for access, resolving access issues, or dealing with unsafe conditions may be chargeable.

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to accidents, fire, flood, storm, strikes, industrial action, road closures, acts of government, public emergencies, or utility outages. If such an event occurs, our obligations will be suspended for the duration of the event to the extent it affects performance. We will resume the service as soon as reasonably practicable.

8. Complaints, Governing Law, and Final Terms

Any complaint about the service should be raised promptly so that we have a reasonable opportunity to investigate and, where appropriate, resolve the issue. You should provide enough detail to identify the booking, date, items involved, and the nature of the concern. Failure to notify us promptly may affect our ability to assess the matter fairly. Nothing in these terms affects any rights you may have under applicable consumer law.

These terms are governed by the law of England and Wales. Any dispute arising from or in connection with a booking, quotation, payment, cancellation, or service delivery shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

By booking with Man With Van Feltham, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to create a fair, transparent, and lawful basis for each moving or transport arrangement. We recommend that you keep a copy for your records, especially where the booking includes time-critical delivery, multiple stops, fragile goods, or waste removal elements.