Terms and Conditions
Man with Van Feltham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Feltham provides removal, collection, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Client means the person, company, or organisation requesting or paying for the services.
1.2 Company means Man with Van Feltham, the removal service provider.
1.3 Services means any removal, transport, delivery, collection, loading, unloading, packing, or related services provided by the Company.
1.4 Goods means all items, belongings, furniture, boxes, effects, and any other property which is the subject of the services.
1.5 Working Day means any day other than a Saturday, Sunday, or public holiday in England.
1.6 Service Area means the locations in which the Company operates and is willing to provide services, as agreed at the time of booking.
2. Scope of Services
2.1 The Company offers man and van services, domestic and small office removals, collections, deliveries, and related transport within its service area and to agreed destinations in the United Kingdom.
2.2 The Company will carry out the services with reasonable care and skill, using vehicles and equipment it considers suitable for the assignment.
2.3 Any specific service description or quotation provided to the Client, whether orally or in writing, forms part of the contract only to the extent that it is expressly confirmed by the Company in the booking confirmation.
3. Booking Process
3.1 Bookings may be made by the Client through the methods made available by the Company from time to time. A booking request does not constitute a confirmed booking until accepted by the Company.
3.2 The Client must provide accurate and complete information at the time of booking, including but not limited to collection and delivery addresses, access details, parking arrangements, the nature and approximate volume of goods, floor levels, and any special handling requirements.
3.3 The Company will provide a quotation or rate based on the information supplied. The Company reserves the right to amend the quotation or apply additional charges if the information provided is incomplete, inaccurate, or changes prior to or on the day of the service.
3.4 A booking is confirmed only when the Company has accepted the booking and, where required, the Client has paid any applicable deposit or prepayment. The Company may refuse any booking at its sole discretion.
4. Quotations and Charges
4.1 Unless stated otherwise, all quotations are estimates only and are based on the details provided by the Client. They are not a fixed price unless explicitly confirmed as such by the Company in writing.
4.2 Quotations generally include the provision of a vehicle, driver, and, where specified, additional staff. Parking fees, tolls, congestion or emission zone charges, ferry fees, and similar costs may be charged in addition to the quoted amount.
4.3 Additional charges may apply in the following situations:
a. Delays caused by the Client or circumstances within the Client's control, such as waiting for keys or lack of access.
b. Extra items or increased volume of goods not mentioned at the time of booking.
c. Dismantling or reassembly of furniture or equipment not specified in the quotation.
d. Carrying goods above the first floor where a lift is not available or is unsuitable.
e. Long carry distances between the vehicle and the property due to parking constraints.
4.4 All charges are subject to applicable taxes where required by law.
5. Payments
5.1 The Client agrees to pay the Company the charges for the services in accordance with the quotation and these Terms and Conditions.
5.2 The Company may require full or partial payment in advance, or a deposit, as a condition of confirming the booking. Any such requirement will be communicated to the Client during the booking process.
5.3 Unless otherwise agreed in writing, payment of the balance is due on completion of the service on the same day, and in any event before the vehicle is unloaded at the final destination.
5.4 The Company may accept one or more payment methods, such as cash, bank transfer, or card payments, as communicated to the Client. The Company is not obliged to accept payment by cheque or any method it does not advertise or agree in advance.
5.5 If the Client fails to pay any amount due on time, the Company reserves the right to:
a. Suspend or refuse to carry out or complete the services.
b. Apply reasonable late payment charges or interest in line with applicable law.
c. Retain possession of the goods as security until full payment is received, subject to any legal limitations.
6. Client Responsibilities
6.1 The Client is responsible for:
a. Ensuring that adequate and lawful parking is available for the Company's vehicle at both collection and delivery addresses.
b. Obtaining any necessary permits, permissions, or authorisations for parking, access, or the removal and delivery of goods.
c. Ensuring that the premises are safe and suitable for the services to be carried out.
d. Packing and securing goods properly, unless packing services have been specifically agreed with the Company.
e. Being present, or ensuring an authorised representative is present, at both collection and delivery to supervise and sign any relevant documents.
6.2 The Client must not ask the Company or its staff to undertake any activity that is illegal, unsafe, or beyond the scope of the agreed services.
7. Cancellations, Amendments, and Delays
7.1 The Client may cancel a booking by giving the Company notice as early as possible. Cancellation is only effective when acknowledged by the Company.
7.2 The Company may apply a cancellation charge where a booking is cancelled within a specified period prior to the scheduled service time. This may include:
a. No charge for cancellations notified with reasonable notice.
b. A percentage of the quoted price for cancellations made on short notice.
c. Up to the full quoted price where the Company arrives at the collection address and the service cannot proceed due to the Client or is cancelled at the last minute.
7.3 If the Client wishes to amend a booking, such as changing the date, time, addresses, or scope of work, the Company will try to accommodate the request but cannot guarantee availability. Amendments may result in revised charges.
7.4 The Company will use reasonable endeavours to arrive at the agreed time, but timing is not guaranteed. The Company is not liable for delays due to traffic, weather, road closures, accidents, or other circumstances beyond its reasonable control.
8. Goods Not Accepted for Transport
8.1 The Company does not accept responsibility for, and may refuse to carry, the following items unless agreed explicitly in advance:
a. Hazardous, flammable, explosive, or illegal items.
b. Perishable goods or items requiring controlled temperature.
c. Livestock, pets, plants, or other living organisms.
d. Cash, securities, precious metals, jewellery, watches, or items of exceptional value.
e. Important documents such as passports, legal papers, or deeds.
8.2 If such items are transported without the Company's knowledge or consent, the Company accepts no liability for loss or damage to them, and the Client will be responsible for any resulting loss or damage suffered by the Company.
9. Packing and Protection of Goods
9.1 Unless otherwise stated in the quotation, the Client is responsible for packing, wrapping, and protecting the goods suitably for transport.
9.2 The Company may provide packing materials or packing services where requested and agreed. Any such services will be charged in addition to standard removal rates.
9.3 The Company will take reasonable care when handling goods but is not responsible for damage arising from inadequate or unsuitable packing provided by the Client.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill when carrying out the services. However, the Company's liability for loss or damage to goods or property is subject to the limitations set out in this clause.
10.2 The Company is not liable for:
a. Loss or damage arising from the Client's failure to properly pack or protect goods.
b. Loss or damage to goods where the Client or a third party has loaded or unloaded the goods, or where the Client has instructed the Company against its professional advice.
c. Damage to items that are inherently fragile or have an existing defect.
d. Indirect or consequential losses, such as loss of profit, loss of income, or loss of opportunity.
10.3 Any liability of the Company for loss of or damage to goods shall, to the extent permitted by law, be limited to the reasonable cost of repair or replacement, taking into account age, condition, and market value, and may be capped at a maximum amount per job as reasonably specified by the Company.
10.4 The Client must notify the Company in writing of any visible loss or damage as soon as reasonably possible and in any event no later than 48 hours after completion of the services. For loss or damage not apparent on delivery, the Client must notify the Company within a reasonable time after discovery and provide evidence of the loss.
10.5 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.
11. Access, Property Damage, and Parking
11.1 The Client is responsible for ensuring adequate access at collection and delivery points. This includes ensuring that driveways, doors, stairways, and corridors are clear and suitable for moving goods.
11.2 The Company will take reasonable care to avoid damage to property when providing the services. However, the Company is not responsible for:
a. Damage to walls, floors, doors, or fixtures where items are too large to be moved safely but the Client insists on attempted removal or delivery.
b. Damage or loss arising from insufficient protection of floors, carpets, or surfaces if the Client has not requested or allowed protective measures.
11.3 The Client is responsible for any parking fines, penalties, or charges incurred as a direct result of the Client's instructions or failure to obtain appropriate permissions or permits.
12. Waste, Disposal, and Regulations
12.1 The Company is a removal and transport service, not a licensed waste carrier, unless explicitly stated. The Company cannot remove, transport, or dispose of waste in breach of waste management or environmental regulations.
12.2 The Client must not present waste or rubbish as part of the goods for removal unless this has been agreed and is lawful. This includes construction waste, rubble, garden waste, and household refuse.
12.3 Where the Company agrees to remove unwanted items, the Client remains responsible for ensuring that the items can be legally transported and disposed of. The Company reserves the right to refuse removal of any items it reasonably believes would breach waste or environmental regulations.
12.4 Any charges for disposal or recycling services, where offered, will be clearly communicated to the Client and may be in addition to standard removal rates.
13. Insurance
13.1 The Company maintains insurance cover appropriate for its business activities, subject to policy terms, conditions, and exclusions.
13.2 It is the Client's responsibility to ensure that their own insurance policies provide adequate protection for the goods during removal and transit. The Client should consult their home, contents, or business insurance provider if in doubt.
14. Complaints
14.1 If the Client is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and addressed.
14.2 The Client should provide full details of the complaint, including dates, times, addresses, and a description of the issue. The Company will review the complaint and seek a fair and reasonable resolution.
15. Force Majeure
15.1 The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control. These may include adverse weather, road closures, accidents, breakdowns, industrial action, civil unrest, or acts of government.
15.2 In the event of a force majeure situation, the Company will use reasonable endeavours to notify the Client and, where possible, rearrange the services for a mutually convenient date and time.
16. Data Protection and Privacy
16.1 The Company may collect and process personal information about the Client in order to manage bookings, provide services, process payments, and handle enquiries or complaints.
16.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
18.2 The failure or delay of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
18.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
18.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking.
By booking or using the services of Man with Van Feltham, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
